Last updated: 12 November 2026
This policy applies to products bought from spares.starautomations.com (the “store”), operated by Star Automations (“Star”, “we”). Days are counted from the delivery date recorded by the courier.
1. At a glance
| Dead on arrival (DOA) | Within 7 days of delivery | Replacement or refund. Star pays the return freight. |
| Change of mind or wrong item ordered | Within 30 days of delivery | Refund less a 15% restocking fee. You pay the return freight. |
| Fault after the first 7 days | During the 12-month warranty | See our Warranty Policy. |
2. Dead on arrival (DOA)
If a unit does not work as tested when it arrives, tell us within 7 days of delivery with your order number, photos or a short video, and the drive model and any fault code. After we confirm the fault by inspection we will, at our choice, send a replacement or refund the full price paid. We pay the return freight.
3. Damage in transit
Please check the parcel when it arrives. If the packaging is visibly damaged, note it on the courier’s delivery receipt, photograph the parcel and the unit before you use it, and tell us immediately.
4. Change of mind or wrong item ordered
You may return a product within 30 days of delivery if all of the following are true:
- It has not been installed, powered, used or modified.
- It is in its original packaging with all accessories, labels and documents.
- You have received a Return Authorisation (RA) number from us.
A restocking fee of 15% of the product price (excluding GST) is deducted from the refund. It covers inspection, re-testing and re-packing. You pay the return freight.
5. What cannot be returned
- Products that have been installed, powered, used, opened, altered or damaged after delivery.
- Products with missing parts or accessories.
- Items sourced or configured specially for you on request.
- Any return sent without an RA number.
6. How to return
- Email or WhatsApp us within the period above with your order number, the reason and photos.
- We reply with an RA number and the return address.
- Pack the unit securely in its original packaging, protect the shaft and cap the connectors, and mark the RA number on the parcel.
- Send it by trackable courier and share the tracking number with us.
7. Inspection and refunds
We inspect and test every returned unit and tell you the result. If a DOA claim is not confirmed because the unit tests normal, we can send it back at your cost or treat it as a change-of-mind return under section 4 if it qualifies. Approved refunds go to the original payment method through our payment provider. The time to reach your account depends on your bank or payment provider. We issue a credit note for the GST on returned goods as required by law.
8. Cancelling an order
You can cancel an order before it is dispatched by contacting us, and we will refund the full amount paid. After dispatch, the order is treated as a return.
9. Payment problems
If money is deducted but no order is created, the bank or payment provider normally reverses it automatically. If it does not, send us the transaction reference and we will help.
10. Your statutory rights
This policy does not limit any right you have under applicable law, including the Consumer Protection Act, 2019, where it applies to you. Complaints are handled as described in our Terms and Conditions.
Contact us
Star Automations, C-20 Industrial Estate, Thattanchavady, Puducherry 605009, India
Email: admin@starautomations.com or info@starautomations.com
WhatsApp and phone: +91 97866 22233
GSTIN: 34AQDPS3426P1ZF