Last updated: 12 November 2026
This Privacy Policy explains how Star Automations, C-20 Industrial Estate, Thattanchavady, Puducherry 605009, India (“Star”, “we”) collects and uses personal data on spares.starautomations.com (the “store”), in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and its rules as they come into force.
1. Data we collect
- Contact and order details: name, company, email address, phone number, billing and delivery address, GSTIN and the items you order.
- Payment status: whether a payment succeeded and its reference. Card, UPI and bank details are entered on the payment provider’s secure page and are not stored by us.
- Messages you send us by email, WhatsApp or forms.
- Technical data: IP address, browser and device information, and cookies used to run the store, keep your cart and understand how the store is used.
2. Why we use it
- To process, deliver and invoice your order and handle returns, warranty claims and support.
- To meet legal, tax and accounting duties, including GST.
- To keep the store secure and prevent fraud.
- To improve the store and, if you agree, to send you updates about products. You can opt out at any time.
3. Who we share it with
Only as needed to run the service: our payment provider (Razorpay), courier partners, our website hosting provider, accounting and tax advisers, and authorities where the law requires. We do not sell your personal data.
4. Cookies and analytics
We use cookies that are needed for the cart and checkout. We may use analytics and advertising tools, such as those of Google, to measure use of the store. You can control cookies in your browser settings.
5. Where data is processed
The store is hosted with a third-party provider. Data may be processed on servers outside India where the law allows.
6. How long we keep it
We keep personal data only for as long as needed for the purposes above and as the law requires, for example for tax and accounting records.
7. Security
We use reasonable safeguards, including encrypted connections and access controls. No online service can be guaranteed completely secure.
8. Your rights
You may ask us to give you a summary of the personal data we hold about you, correct or update it, erase it where we no longer need it, or withdraw a consent you have given. You may also nominate another person to exercise these rights for you, and you may make a complaint to us. Write to the Grievance Officer below. We respond within the time required by law.
9. Children
The store is not meant for persons under 18 and we do not knowingly collect their data.
10. Changes
We may update this policy and will change the date above when we do.
Grievance Officer
Mr S. Suresh, Founder and CEO, Star Automations, C-20 Industrial Estate, Thattanchavady, Puducherry 605009, India. Email: admin@starautomations.com. Phone: +91 97866 22233.