Last updated: 12 November 2026
This Warranty Policy applies to refurbished and tested products bought from spares.starautomations.com (the “store”), operated by Star Automations (“Star”, “we”). It forms part of our Terms and Conditions.
1. Warranty period
Every refurbished and tested product carries a 12-month warranty from the date of delivery. The period is not prorated and not extended by a repair or replacement.
2. Optional 24-month coverage
You can ask for 24 months of total coverage for an additional 15% of the product price (excluding GST). The request must reach us before your order is dispatched, by email or WhatsApp, and the extra amount is added to your invoice. The extended period is on the same terms as this policy.
3. What is covered
- Functional failure of the unit under normal operating conditions.
- Defects in materials or workmanship, including our refurbishment work.
- Electrical, electronic or mechanical faults that stop the unit from performing as tested before dispatch.
4. What is not covered
- Wrong installation, mounting, coupling or shaft alignment, or incorrect wiring or cables.
- Use with an incompatible drive, or incorrect drive parameters, tuning or encoder settings.
- Incorrect voltage, power surges, short circuits, phase loss, lightning, overload or overheating from the application.
- Physical damage, damage to the shaft, connectors or seals after delivery, and liquid, dust or chemical ingress.
- Opening, repair or modification by anyone other than Star.
- Normal wear, cosmetic marks, and consumable parts.
- Downtime, loss of production, or any indirect or consequential loss.
5. How to make a claim
- Email or WhatsApp us with your order number, the product model and serial number, a description of the fault, photos or a short video, and the drive model and any fault code.
- We may ask for more information and will tell you if the unit must be sent to us for inspection and testing. We will give you a Return Authorisation (RA) number and the address.
- Pack the unit securely and send it by trackable courier with the RA number marked on the parcel.
- We inspect and test the unit and tell you the result.
6. Our remedy
If the claim is valid, we will, at our choice, repair the unit, replace it with an equivalent unit, or refund the price paid. If the unit is repaired or replaced, we pay for sending it back to you within India. If the claim is not valid, we will tell you the test findings and can return the unit at your cost or quote a repair.
7. Independent refurbished products
Star Automations is an independent supplier. It is not an authorised distributor or service centre of the original manufacturer. Allen-Bradley and other brand names belong to their owners and are used only to identify compatible parts. Any manufacturer warranty does not apply. The warranty in this policy is given by Star alone.
8. Your statutory rights
This policy does not limit any right you have under applicable law, including the Consumer Protection Act, 2019, where it applies to you.
Contact us
Star Automations, C-20 Industrial Estate, Thattanchavady, Puducherry 605009, India
Email: admin@starautomations.com or info@starautomations.com
WhatsApp and phone: +91 97866 22233
GSTIN: 34AQDPS3426P1ZF